ShopZer Account Deletion
This page explains how to delete your account and personal data from the ShopZer platform.
How to delete your account in the app
You can request account deletion directly within the ShopZer Android application by following these steps:
- Open the ShopZer app on your device.
- Go to Profile.
- Select App settings.
- Tap Delete my account.
- Verify identity with OTP and proceed.
What happens after you request deletion
- 30-day grace period: Account deletion is scheduled for 30 days. During this 30-day period, your account remains inactive and, for merchants, your shop and listings are hidden from other users.
- Cancelling deletion: If you change your mind, you can simply log in again within 30 days to automatically cancel the deletion request.
- Permanent deletion: After 30 days have elapsed without you logging in, your personal data and data related to your account are permanently deleted from our active database.
- Merchants: Please cancel your active subscription auto-pay in the app before deleting your account.
Records retained by law
Certain statutory records, including payment and tax records, are kept for 8 years as required by Indian law. Razorpay also maintains its own transaction records. These records are not deleted with your personal data.
Alternative deletion request or assistance
If you no longer have access to the app, cannot log in, or need assistance, you can request account deletion by contacting us from the contact details linked to your account: